Scientific Atlanta DPX2213 User's Guide download pdf (Page 18)

Q: Is Rogers Home Phone compatible with dial-up modems?

Rogers Home Phone supports most types of telephone devices.

Because of the wide variety of modems, however, we cannot 

guarantee full compatibility with every type of modem.

If you use a dial-up Internet service, we highly recommend switching 

to the Rogers Yahoo! Hi-Speed Internet Ultra-Lite service, which 

provides faster speeds than dial-up at a similar cost, and you may 

qualify for a bundle discount on your phone service.

For more information about Better Choice Bundles

™

and Rogers Yahoo!

Hi-Speed Internet service, please visit rogers.com/bundles or call

1 888 ROGERS1 and request Rogers Home Phone – Customer Service.

Q: Does Rogers Home Phone work with home alarm systems?

Yes. Rogers Home Phone works with the majority of home alarm

systems such as ADT, Alarmforce, Chubb and many more.

The Rogers Home Phone service is easily incorporated into an existing

home alarm system because it uses a dedicated, private cable

network, not Voice over Internet Protocol (VoIP) or the Internet, to 

transmit information to the alarm company. Your alarm company

does not need to make any adjustments or upgrades to work with

your new Rogers Home Phone service.

Note: If your phone number has changed, you should provide the

new number to your alarm company immediately so that they can

update your account with accurate contact information.

Q: How can I temporarily disconnect my Rogers Home Phone

while I’m away for an extended period of time?

If you want to temporarily disconnect all your telephone services and

suspend your billing while retaining your telephone number, you

can subscribe to the Seasonal Service by calling 1 888 ROGERS1 and 

requesting Rogers Home Phone – Customer Service. 

Q: I do not want my phone to ring differently on Long Distance

calls. Can this be disabled?

Yes. This feature can be activated/deactivated by dialing

Questions about Call Waiting

Q: How do I use Call Waiting with the Enterphone or intercom

system in my building?

It is easy. Refer to page 16 for information on how to use Call Waiting

with an intercom system or Enterphone.

Questions about Call Forwarding

Q: If I activate Call Forward – All Calls, can callers still leave me

Voicemail messages?

No. If you subscribe to the Voicemail service and forward calls to an

alternate number, your Voicemail service will not receive messages.

Q: Can I still make outgoing calls if I activated the Call Forward –

All Calls feature?

Yes. You can make outgoing calls, but you cannot receive any calls.

Q: Why do I still hear my phone ring brieﬂy when I activate Call

Forward – All Calls?

If someone tries to call you while Call Forward is on, your phone will

ring brieﬂy to remind you that the feature is activated.

Q: If I activate Call Forward – All Calls with a Long Distance

telephone number, will I be charged for a Long Distance call?

Yes. If you forward your calls to a phone number outside your local

calling area, the usual Long Distance charges will be billed to your

account if the call is answered at the distant number.

Q: Can I activate Call Forward – All Calls for my home telephone

number from a remote location?

No. You can only activate this service from your Rogers Home Phone

phone line.

Questions about Call Display

Q: I subscribe to Call Display. Why can’t I see the caller ID details

for all of my calls?

Some of the reasons why the caller ID details may not be displayed include:

•   If some calls display as “Private Name” or “Private Number,” the caller 

has intentionally blocked display of his or her number and/or name.

•  The Call Display feature may not be available or may not display 

correct information for calls made from public, business or cellular

telephones, calls placed by operators or some Long Distance calls.

•  If you are using the Call Forwarding feature, information about calls 

initially intended for your line cannot be displayed.

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Scientific Atlanta DPX2213 User's Guide Page 18

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