Scientific Atlanta DPX2213 User's Guide download pdf (Page 44)

Having Difficulty?

Q. After my cable modem is connected, how do I access the Internet?

A. Your local cable service provider becomes your Internet Service Provider

(ISP). They offer a wide range of services including e-mail, chat, news, and

information services. Your cable service provider will provide the software you

will need.

Q. Can I watch TV and surf the Internet at the same time?

A. Absolutely! If you subscribe to cable television service, you can watch TV and

use your cable modem at the same time by connecting your TV and your cable

modem to the cable network using an optional cable signal splitter.

Q. Can I run more than one device on the modem?

A. Yes—a single WebSTAR cable modem will theoretically support up to 253

Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can

purchase at your local PC or office supply retailer. Another user at your location

can simultaneously connect to the USB port on the cable modem. Contact your

cable service provider for further assistance.

Common Troubleshooting Issues

I don’t understand the front panel status indicators.

See Front Panel LED Status Indicator Functions, later in this guide, for more

detailed information on front panel LED status indicator operation and function.

The modem does not register an Ethernet connection.

• Verify that your computer has a 10/100BaseT Ethernet card and that the

Ethernet driver software is properly installed. If you purchase and install an

Ethernet card, follow the installation instructions very carefully.

• Verify the status of the front panel status indicator lights.

The modem does not register an Ethernet connection after connecting to a hub.

If you are connecting multiple PCs to the cable modem, you should first connect

the modem to the up-link port of the hub. The LINK LED of the hub will illuminate

continuously.

The modem does not register a cable connection.

• The modem works with a standard 75-ohm RF coaxial cable. If you are using

a different cable, your cable modem will not function properly. Contact your

cable service provider to determine whether you are using the correct cable.

• Verify that you have followed the procedures in Troubleshooting My

Internet Service Installation, earlier in this guide.

• Your NIC card or USB interface may be malfunctioning. Refer to the

troubleshooting information in the NIC or USB documentation provided with

the device.

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Scientific Atlanta DPX2213 User's Guide Page 44